SHIPPING TIMES AND COSTS

The orders are shipped in the shortest possible time as soon as the payment is authorized and the items are available. Orders are processed from Monday to Friday from 9:00 a.m. to 5:30 p.m. All orders placed on weekends are processed on the following Monday morning. Moreover, orders placed on a holiday are processed on the next working day.

Delivery timing may vary depending on what time of day the order was placed.

  • Italy: items aregenerally delivered within 24-48 hours from shipment
  • Europe: items aregenerally delivered within 3-5 working days
  • United States, Canada, Japan: items are generally delivered within 3-5 working days
  • Rest of the World: items are generally delivered within 3-7 working days, depending on the country of destination

The above mentioned estimated delivery times apply to major cities: an order confirmation e-mail will confirm the estimated delivery time depending on the destination.  In case of delivery delays, please, promptly inform our Customer Service. Also, please, provide a verified address for delivery.

Shipping fees are calculated at the time of purchase, depending on the country of destination.

DUTIES & TAXES

CUSTOMS DUTIES AND TAXES WITHIN THE EUROPEAN UNION

No additional taxes or customs duties are charged for articles that are shipped within the European Union. The articles’ prices and shipping costs include VAT and are thus listed as gross prices.

THE FOLLOWING COUNTRIES ARE MEMBERS OF THE EUROPEAN UNION:

Germany, Austria, Great Britain, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus (South Cyprus only).

DUTIES & TAXES

CUSTOMS DUTIES AND TAXES FOR NON-EU COUNTRIES

In case of shipments that are made to non-European countries, no VAT is charged. As soon as the articles arrive at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office. The recipient will then be invoiced by our logistics partner DHL. By submitting your order and paying and/or delivering the required information, you concede to the import regulations of the respective articles. Please be aware that import regulations vary from country to country. Please note that shipping costs will not be refunded. Please note that customs duties, sales tax on imports, as well as handling costs that were charged to the recipient by DHL by order of the customs office, cannot be refunded by icinquefiori.com even in the case that the articles should be returned.

RIGHT OF WITHDRAWAL

The items which have not been used can be returned within 10 days from their receiving date. The identification tags of the returned items must be intact.

  • The items must not have been worn or washed and must not show any signs of wear. The soles of shoes must be in flawless conditions.
  • Each item must be returned together with its identification tag, packaging and original accessories.
  • Footwear and accessories must be returned in their original box, which is considered part of the product and must not show any damage.
  • In the case of faulty goods or any shipping mistakes on ICINQUEFIORI.IT part, the above listed instructions must be followed. ICINQUEFIORI.IT might ask for photographic proof before authorizing returns of faulty items and payment of shipping fees.

 

RETURN & EXCHANGE

In order to exercise his right of withdrawal, the customer must send a request to assistenza@icinquefiori.it specifying the item code.

  1. Once ICINQUEFIORI.IT receives the request of withdrawal, the customer will receive an email with the confirmation and a Return Authorization Number.
  2. Then, waybill will have to be filled-in as explained in the authorization letter received by the returns department showing the Return Authorization Number (the courier will be provided with a waybill at pick-up).
  3. All shipping fees and customs taxes regarding the returned items must be paid by the customer.
  4. Items must be returned within 10 days from its receiving date.

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